After having read with trepidation the negative reviews of this hotel, I was somewhat apprehensive checking in. However, I was pleasantly surprised to find everything from the check in, to our room, the courtesy of all the staff I encountered to be excellent. There was a bit of confusion when checking in, as it was advertised on the website as breakfast included, but the girl checking us in said it wasn't. However, within a few mins of arriving at our room, she rang to say they would honour the free breakfast. Room - I booked a Deluxe Room, and we had a corner room on the side of the building, opposite offices. I read that some people complained the office staff could see you, but we just pulled the blinds down, no problem. The room itself was lovely and quirky, as its a listed building, so one wall and the floor was slightly tilted, but thought this just added to the quirkiness. We had a sofa, a really comfy double bed (had a wonderful night's sleep) Wifi and TV and a desk. Whilst the bathroom was really bijou, it was adequate for one person at a time. All the staff were warm and welcoming and nothing was too much trouble. The breakfast - I have stayed in hotels all over the world, from USA to Spain to South Korea, and have never seen a breakfast with such variety. There was a hot buffet, cold meats and cheeses, fruits, yoghurts, nuts, avocado spread, jams, breads, croissants....I could go on! My only gripe was that the buffet needs to be hotter, but apart from that, excellent. Its a lovely quirky building in an excellent location and would not hesitate to recommend this for a central stay in London, being so close to Oxford St and Marble Arch and Bond St Tubes. Please do not write off this hotel because of the previous negative comments. There is a number of rooms, which will enable you to have a fantastic stay, and I'm sure the lovely staff will try to accommodate you in ensuring you have a wonderful time, as we did. I will definitely go back to this lovely quirky hotel again on my next visit to the UK. (From UK, but living in US). As the old adage says, you get what you pay for, and the deluxe room 402 certainly was worth the money we paid. I'll be asking for this one on my next visit. Lovely, just wish we could have stayed longer
Review collected in partnership with this hotel
January 02, 2018
Thank you for taking the time to share this lovely review on Trip Advisor for your recent stay at The Radisson Blu Edwardian Sussex Hotel.
I am very happy to read the we exceeded your expectations and that you enjoyed the comfy bedroom. Glad to hear you liked our selection for breakfast, however I am sorry that you found the buffet a bit cold and I have passed this on the restaurant team to ensure this is resolved.
We greatly appreciate your recommendation and I hope we have the pleasure of welcoming you back to the Sussex Hotel very soon. Just let us know when you are returning and we will try our best to accommodate you in room 402.
Front Office Manager