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Virtual Host "Edward"

Introducing the new online guest engagement service, Edward, which guides you through your stay from the moment you book your room.

Before you’ve even arrived at the hotel, you can update your details, check-in online and even choose your room from a virtual floor plan.

Once checked in, your virtual host will introduce himself to you. There are over 900 different ways you can interact with Edward, and he is trained to understand your enquiry, no matter how it is phrased. Prior to arriving, you can ask him if your room is ready and even the address of the hotel.

Edward is always at your fingertips, and can assist you in utilising any of the hotel’s facilities, so that you can enjoy your stay with complete peace of mind. He is always focused on personalising your stay, so when you arrive for breakfast, the restaurant staff will have access to your profile, which details everything from dietary requirements to your favourite table.

Edward really is with you throughout your stay, and will ensure you have assistance with anything you need, whether it is checking out, or booking a taxi for your departure. Edward is always at your service.