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Guest Privacy Policy

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Guest Privacy Policy
We, Edwardian London Management Services Limited (part of the group of the Edwardian London Group Limited group of companies trading as Radisson Blu Edwardian, London) take the privacy of Radisson Blu Edwardian customers and web site users seriously. We want you to know what information we obtain about you through any channels, including our website, and what we then do with that information. By submitting personal information to us, you consent to our collection and use of such information as described in this privacy policy.

Information is collected from you to make it easier and more rewarding for you to use our services. By knowing customer preferences, we can tailor our services and special offerings to provide superior levels of convenience. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address or information about what you like and do not like. On other occasions when we offer items for purchase online, we may request your credit card number to conclude the transaction or your mailing address to insure proper delivery. Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from children.

What information do we collect?
When you visit our web site, we recognise only the IP Internet address of your computer. This information does not identify you personally and you remain anonymous unless you choose to provide information that personally identifies you. However, in order to provide users and consumers with a range of services, we may need to collect personal information from you on our website. Depending on which service you are accessing, you could be asked to provide information such as name, telephone number, postal address, email address, information about what you like and do not like, and credit card details.

Cookies
Like many other commercial websites, our website may employ a standard technology called a 'cookie' to collect information about how our website is used. A cookie is a small data file that a web site can send to and leave on a visitor's PC hard drive to keep records of visits to the site. On their own, cookies do not contain or reveal any personal information. This information may be linked to the data stored in the cookies by turning them off in your web browser. However, without accepting a cookie, you cannot access the pages on this website.

How information is used
The information you provide to us is primarily used to enable you to make your reservation and for administration in relation to your stay with us. We may also use your details for future marketing activities and to understand your preferences and history for our research purposes, to improve the design of our website, or to protect our rights or perform our obligations. We might also transfer such information to any successor in title of any of our hotels.

We may also from time to time use the details that you provide to relay information (by post, fax, email, telephone, etc.) to you about our company and other companies within Radisson Blu Edwardian London, and services that we think will be of interest to you. You will receive such information only if you have not indicated that you object to receiving such information.

Accepting and declining offers
When asking you for your details, we will give you the opportunity to opt out of the use of your data. If at any time you decide that you no longer wish to receive email offers or other information from us or any of our other group companies, please visit our subscriber section and enter your email into the unsubscribe form.

Where does the information go?
As Edwardian London Management Services Limited is part of a group of companies operating world-wide we may from time to time need to transfer your data to other offices within out group, which may be located in countries within the EU or outside (such as the United States). Such offices may be located in countries that do not afford statutory protections for personal information equivalent to those within the EU. Nevertheless, we will, at all times, endeavour to protect your personal information held within the Radisson Blu Edwardian London group of companies, regardless of whether it is held by group companies inside or outside the EU. This will be done by using commercially reasonable security measures on all disclosures and by putting in place contractual limitations on the uses, which authorised third parties, can make of the personal data disclosed to them. If you do not want to receive e-mail offers from our group companies or Radisson Blu Edwardian London, you will be able to unsubscribe on the emails we send you.

Information distribution
Although unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested as part of a legal proceeding, we may provide this information only upon receipt of appropriate documentation.

What kind of security procedures are in place to protect the loss, misuse, or alteration of information under the company's control?
We take all reasonable precautions to protect your personal details. We use industry standard Secure Socket Layer (SSL) encryption technology, making these pages secure. In addition, we have strict security procedures in place to protect our customer information and details, and we only allow access to it under strict guidelines as to what use may be made of such details.

Your acceptance of these terms
By responding to this email and/or visiting our website, you agree to our Privacy Policy. We may also change the Policy from time to time and post the changed wording on this page of our website. If we post changes and you continue to use the web site, you will be deemed to have agreed to the changes.

Checking that the information is accurate
You may contact us at any time to check the accuracy of any details that we hold relating to you, or to request that we update or correct the information, by sending your request to marketing@radisson.com .